At JRSTART TECHNOLOGY CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Return Eligibility
You may return items within 14 days of receiving your order. To be eligible for a return, the item must meet the following criteria:
- The item must be unopened and in original, unused condition.
- The product must be in its original packaging.
2. How to Return an Item
To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
3. Return Shipping Costs
Customers are responsible for the return shipping costs, unless the item was damaged or defective upon arrival. We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment. Please note that original shipping charges are non-refundable.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products.
- Products that are damaged due to misuse or improper handling.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at [email protected]. We will arrange for a replacement or refund, depending on the situation.
7. Exchange Policy
We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order on our website.
If you have any questions about our Returns Policy, feel free to reach out to us at [email protected]. We are happy to assist you!