Returns Policy

At XINGCHEN INTELLIGENT TRADING CO., LIMITED, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward returns policy to make your shopping experience as hassle-free as possible.

1. Return Eligibility

• You may return products within 14 days from the date of delivery.
• To be eligible for a return, the product must be unused, unopened, and in its original condition with all packaging intact.
• We cannot accept returns on products that have been opened or used unless the item is faulty or damaged.

2. How to Initiate a Return

To initiate a return, please contact our customer support team at [email protected]. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with the necessary instructions on how to proceed.

3. Return Shipping

• Customers are responsible for the return shipping costs unless the product is faulty or damaged upon arrival.
• We recommend using a trackable shipping service for returns to ensure that the items reach us safely.
• Please ensure that the returned items are securely packaged to avoid damage during transit.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your return. If your return is approved, we will issue a refund to your original payment method. Please note that shipping charges are non-refundable unless the return is due to our error.

5. Faulty or Damaged Items

If you receive a product that is defective or damaged, please contact us immediately at [email protected] with your order details and images of the damaged item. We will gladly offer a replacement or refund for faulty or damaged products.

6. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

• Perfume that has been opened or used.
• Products that have been personalized or customized.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

8. Contact Us

If you have any questions or concerns about our returns policy, please feel free to contact us at [email protected]. Our customer support team is here to assist you.

Thank you for shopping with us! We appreciate your business and aim to provide you with the best service possible.