At XINGCHEN INTELLIGENT TRADING CO., LIMITED, we strive to provide fast and reliable shipping services to ensure that you receive your products in a timely manner. Please take a moment to review our shipping policy below.
1. Shipping Methods
We offer a variety of shipping methods to ensure flexibility and convenience for our customers. These include:
- USPS
- FedEx
- UPS
- DHL
- Other trusted carriers
The available shipping options and delivery times will be presented at checkout based on your location and selected shipping method.
2. Processing Time
Once your order is placed, we aim to process and ship it within 1-2 business days. During high-demand periods, processing times may be slightly longer. You will receive an email notification with tracking information once your order has been shipped.
3. Shipping Rates
Shipping costs are calculated based on the shipping method, destination, and weight of the package. The shipping rates will be displayed at checkout before you complete your order. We occasionally offer free or discounted shipping promotions, which will be outlined on our website or communicated to you via email.
4. Delivery Times
Estimated delivery times depend on the shipping method chosen at checkout and the destination. Typically, orders are delivered within:
- Domestic Shipping (Hong Kong): 1-3 business days
- International Shipping: 5-14 business days, depending on the carrier and destination country
Please note that these are estimated delivery times, and delays may occur due to factors outside of our control, such as weather conditions, customs procedures, or carrier delays.
5. Order Tracking
Once your order has been shipped, we will send you a tracking number via email so that you can monitor the progress of your package. You can use this tracking number to check the status of your delivery on the carrier’s website.
6. Shipping Restrictions
We currently ship to most countries worldwide. However, certain restrictions may apply depending on the destination country. If we are unable to ship to your location, we will notify you as soon as possible and provide alternative solutions if available.
7. Customs Duties and Taxes
International orders may be subject to customs duties, taxes, and import fees, which are determined by the destination country’s customs authorities. These charges are the responsibility of the customer and are not included in the shipping costs at checkout. Please check with your local customs office for more information on potential fees.
8. Shipping Issues
If you experience any issues with your shipment, such as a delayed delivery or missing package, please contact our customer support team at [email protected]. We will assist you in resolving the issue with the carrier and ensure your satisfaction.
9. Changes to Shipping Policy
We reserve the right to modify or update our shipping policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the most current information.
10. Contact Us
If you have any questions or need assistance with your order or shipping details, please feel free to reach out to our customer support team at [email protected].
Thank you for shopping with XINGCHEN INTELLIGENT TRADING CO., LIMITED. We appreciate your business and are committed to providing you with excellent service.